Is the Government Holding Money Owed to You?”

We help Australians recover lost or unclaimed money quickly and securely.

 

✅ No upfront fees – you only pay when we succeed.

✅ Government verified sources

✅ Trusted, licensed, and efficient.

 

Find Your Lost Money Now!

What is lost or unclaimed money?

People and businesses can lose track of their money due to changes such as a new address, name, or relocation. When this happens, financial institutions may classify the funds as ‘lost’ and transfer them to a government trust account. If left unclaimed, the money eventually becomes government revenue. Each state in New Zealand and Australia has its own laws and agencies for managing unclaimed funds, making the claiming process complex. To avoid delays, it’s crucial to ensure the claim is accurate from the beginning.

Why have I been contacted about lost finances?

As refund specialists, we proactively reach out to individuals to assist them in reclaiming lost funds. We’ve contacted you because we believe you may have unclaimed money. Many people are unaware of funds that are rightfully theirs, often making it a pleasant surprise to discover money they didn’t know they were owed.

What is the process for returning my money?

Our refund specialists focus on locating unclaimed funds for individuals and businesses in New Zealand and Australia who have lost track of their money.

We begin by confirming the identity of the rightful owner(s) and then handle the complete claims process, including all documentation, preparation, and submission on their behalf.

Reclaim What’s Yours, Embrace What’s Possible

Recovering your unclaimed money is more than just reclaiming dollars — it’s about unlocking the possibilities those funds bring for you and your loved ones.

For some, it’s the relief of paying off long-standing bills. For others, it’s the joy of covering children’s school fees, creating cherished memories on a long-awaited holiday, or building the comfort of a savings safety net for the future.

In many cases, it’s also a way to honour the legacy of loved ones by recovering what rightfully belongs to their family.

No matter the amount, unclaimed money holds more than financial value — it brings peace of mind, freedom, and the opportunity to turn forgotten funds into something truly meaningful.

WHO WE HELP

Individuals

Corporate & Business

Government & Charities

What occurs if you don’t claim the funds?

In simple terms, unclaimed funds are often deposited into a government trust account and left unclaimed. After a certain period, which varies by authority, the money is transferred to the government’s consolidated revenue fund. Essentially, the government takes ownership of the funds, making them no longer accessible to the original owner.

WHAT KEEPS US IN CHECK!

What laws do you have to abide by?

Consumer protection laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, mandate that we follow correct procedures and provide accurate information. We are legally required to promptly refund your funds to your preferred bank account or by cheque.

How do we stay up to date?

 

We are trained through Create, they serve as a third party validating our claim as refund professionals. We are frequently updated with industry information which keeps our knowledge and training relevant so you can be sure you are putting your trust in the hands of up-to-date industry experts. 

The Unclaimed Money Association is the peak body for the Unclaimed Money Industry. The Unclaimed Money Association provides the industry, agents, government and the public with proper representation, information and education. The Unclaimed Money Association provides industry guidelines for service providers to best practice in the unclaimed money industry.

How do so many millions of dollars go missing each year?

Every day, individuals and businesses leave money with financial institutions, insurance companies, and government authorities. It’s human nature to forget, and even the best records can have gaps. As surprising as it may seem, this happens frequently. It’s estimated that 1 in 3 people may have unclaimed money without realizing it. Money is most commonly lost due to:



Overseas Move

You might have forgotten about a deposit—something that happens more often than you might think. Many people relocate overseas and forget to update their details with their service providers.



Oversight

People often forget about their investments. For instance, you might have purchased shares when you were younger and completely forgotten about them. This is quite common.



Moved House

You might have moved and forgotten to update your new contact details with relevant organizations, making it difficult for them to reach you. Alternatively, your new address might not have been updated correctly.

Have Questions ?

Check our FAQ section below to see if your question has already been answered by clients like you.
What is lost money?
Unclaimed Money or lost money is a term used to describe funds that have been unable to be returned to the entity they belong to. It’s easy to end up with lost funds, even the best kept records can sometimes miss something. Have you ever moved house or even opened up a new bank account? Chances are you could have money owing to you.
Where does the money go?
Once the firm you were dealing with has made a reasonable effort to reunite the entity with their lost funds they are then expected to transfer those funds to the Government where it waits until the entity steps forward to redeem it. The Australia & New Zealand Government is currently sitting on almost $10 BILLION worth of lost money!
How do we locate you?
It’s our job to track down people with money owing to them. We use a range of methods to get in contact with you; all of which are legal and ethical. We respect your privacy and only use the details given to us by Government entities in attempts to reunite you with your lost money. We believe people should be given the chance to claim it back.
How long will the process to claim my money actually take?
It is difficult to put an exact time frame on the claim process as we are dealing with busy Government departments, and as such, we often have to wait days for a reply. As soon as we hear back from them, we get in touch with you as soon as possible to let you know.
What if I don't want to claim it?
Not everyone wants to claim their lost funds for what ever reason. We offer a service which involves donating your funds to a charity of your choice. Not only is this a feel good exercise for us, but it is often quite satisfying for our clients, knowing that the funds they didn’t want went to a good cause.
How much is this going to cost me?
Our service does not involve any upfront fees or payments so you don’t have to worry about having to make payments you can’t afford. Our fee will vary depending on the amount that needs refunding. But please be aware that you will not have to pay a cent until your money is fully refunded. We don’t get paid unless you do, this minimises your risk and ensures you aren’t hit with fees that you can not afford.
Can I do it myself?
Can and should are two very different words. Just as you wouldn’t represent yourself in court, you shouldn’t try to claim lost money yourself, unless you have the knowledge to refund it the correct way. If handled incorrectly, your money can end up in all kinds of trouble. It is better to get it done right with the professional assistance of our experienced refund consultants.
Why am I being asked for more information?
Government departments often require more identification once the claim has been submitted. Please understand that this is normal and that we endeavour to ensure that your claim is processed as swiftly as possible while adhering to Government department specifications and requirements.

Get In Touch

USEFUL LINKS
📄 Agreement Terms and Conditions 📄 Authority to Act form 📄 Privacy Policy
CONTACT US
☎️ +61 3 8828 9668
📬 info@refunddetective.com.au
🏢 Suite 118, 203-205 Blackburn Road, Mount Waverley VIC 3149